Expressing a Compliment or Concern
If you would like to express a compliment, provide thanks, or give kudos in relation to care you received or for a particular care giver, please contact communityrelations@onvidahealth.org.
Additionally, Onvida Health participates in the DAISY Award program which recognizes nursing excellence. You may nominate a nurse for this recognition here.
If you would like to express a concern, we encourage you to let us know how we can serve you better. Most of your concerns can be handled by talking with your physician or caregivers in real time. If you would like additional assistance, we have a Care Advocacy team that can help. You can reach the team by calling 928-336-2002 or by emailing careadvocate@onvidahealth.org. You can also write us at Care Advocacy, Onvida Health, 2400 South Avenue A, Yuma, AZ 85367.
While most of your concerns can be resolved directly with Onvida Health, you also have the right to notify others for assistance.
- You may contact our accrediting organization DNV Healthcare by calling 866-496-9647 or going online at https://www.dnvhealthcareportal.com/patient-complaint-report.
- You may also contact the Arizona Department of Health Services by calling 1-800-221-9968 or by writing to Arizona Department of Health Services, Division of Licensing Services, 150 North 18th Avenue, Suite 450, Phoenix, Arizona 85007.
- Medicare recipients may contact the Center for Medicare and Medicaid Services Beneficiary and Family Centered Quality Improvement Organization, LIVANTA, by calling 877-588-1123 or going online at https://www.livantaqio.cms.gov/en/states/arizona.
If you feel you have been discriminated against, you can also contact Federal and Arizona resources as follows:
- The U.S. Department of Health and Human Services, Office for Civil Rights by calling 1-800-368-1019, 800-537-7697 (TDD), going online at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail US Department of Health and Human Services, 200 Independence Avenue, SW, Room 509F, HHH Building, Washington, D.C. 20201.
- The Arizona Attorney General Civil Rights Division by calling the Phoenix office (602) 542-5263, TDD (602) 542-5002 or the Tucson Office (520) 628-6500, TDD (520) 628-6872 or by going online at https://www.azag.gov/complaints/civil-rights. Individuals have 180 days to make a complaint.
